Frequently Asked Questions

Find answers to common questions about JulieFun, artworks, residency, and more.

• Why can't I find the 'Register' link?

  You can click here, or register with your Google account.

• The consumer has paid and I have sent in my artwork, but the platform hasn't disbursed the funds to me yet. Is my money safe?

  Rest assured, your funds are fully protected.

  Our platform employs a strict "third-party escrow mechanism." After payment, funds are independently held by a legitimate third-party payment institution and do not go directly into the platform's account. Therefore, the platform itself has absolutely no possibility of misappropriating your funds.

  💰 Payment Process: Buyer Confirmation: Once the consumer confirms receipt of the artwork, the system will immediately trigger the payment process.

  • Automatic Trigger: If the consumer does not manually confirm within the timeframe (e.g., 7 days after arrival), the system will automatically consider the transaction complete and execute the payment.
  • Deposit Time: After the funds are officially disbursed, they are expected to be transferred to your designated account within 7 business days.

  🔍 If you have not received payment after the deadline, please follow these steps:

  • Check Status: Check the latest status of the order in the "Transaction Records" section of the backend.
  • Contact Customer Service: If the status is abnormal, please contact online customer service and provide your "order number."
  • Dedicated Processing: We will complete the verification and proactively reply to you within 3 business days. We deeply understand that every artwork represents the creator's hard work.

  The platform solemnly promises that as long as the order is placed and the artwork is successfully shipped, your accounts receivable will be protected with the strictest safeguards.

• Can a creator sell paintings, and the buyer be allowed to copy the paintings and resell them?

  This request is entirely reasonable and a very common practice in the legal and art markets.

  Many people misunderstand this by thinking, "Once I buy this painting, it's mine, and I can use it however I want." However, purchasing a physical painting (ownership) and owning the intellectual property rights (copyright) of that painting are completely separate matters.

  Below, we'll break down why this is reasonable and what methods creators can use to restrict buyers:

  Why is this request entirely reasonable?

  • In copyright law: The buyer buys "ownership": After paying, the buyer owns the "physical combination of canvas and paint." They can hang the painting in their living room, give it to a friend, or later resell the physical painting unchanged.

  • The creator retains "copyright": Unless the creator explicitly contracts to transfer copyright when selling the painting, the rights of reproduction, adaptation, and digital distribution of the painting still belong entirely to the creator.

  Therefore, if a buyer "copies (photographs, scans, prints) and resells," it directly constitutes copyright infringement (piracy) under the law. The creator's demand that the other party not copy and resell is simply protecting their existing legal rights.

  How can creators restrict and prevent this?

  Although the law is on the creator's side, to prevent buyers from breaking the law due to ignorance or deliberately exploiting loopholes, creators can take the following four preventative measures:

  1. Sign a "Purchase Agreement" or "Licensing Terms" (Most Effective)

  During the transaction, regardless of the amount, it is best to prepare a simple written agreement (an electronic contract is also acceptable) and have the buyer sign it.

  Example Terms:

  • "The buyer purchases ownership of the original work only. Copyright of the work (including but not limited to the rights of reproduction, adaptation, digitization, and any commercial sale) remains with the creator. The buyer may not reproduce, print, commercialize, or resell this work in any form without the creator's written consent."

  2. Accompanying "Certificate of Authenticity"

  This is the most common practice in the art world. On the back or below the original artwork certificate provided to the buyer (stating the work's title, dimensions, medium, and year of creation), a rights statement is printed directly:

  • "Note: This certificate only certifies that this work is an original. The creator retains all intellectual property rights to this work, and any unauthorized reproduction or commercial use is strictly prohibited."

  This adds a professional and ceremonial feel to the work and serves as a strong legal reminder.

  3. Mark the back of the painting or in a prominent place with the following mark:

  Sign your name on the back of the painting (or the certificate) and write:

  [Year of Creation] [Creator's Name]. All Rights Reserved.

  While copyright is retained even without this, writing it down creates a direct psychological constraint on the buyer, preventing excuses like "I didn't know I couldn't copy it."

  4. Digital Evidence and Anti-counterfeiting

  • If you're concerned about the other party scanning the artwork at high resolution:

  • The creator must retain the original digital file at the highest resolution, or a close-up photograph of a section of the work, as irrefutable proof of originality should any disputes arise in the future.

  Some creators will make special marks in hidden places on the painting (such as inside the frame or along the edge of the canvas), or include a certificate with an anti-counterfeiting sticker.

  In summary

  • Creators sell the "artwork itself," not the "copyright." Buyers who want to copy and profit must purchase a separate "commercial license" from you.

  • When selling a work, openly inform the buyer: "Thank you for your appreciation! Please note that this transaction only includes the original artwork; the copyright and reproduction rights remain with the creator!" This is a completely legitimate and professional means of protection.

• Are there any templates for Certificate of Authenticity?

  🎨 作品保證書 (Certificate of Authenticity) 範本

  作品保證書 / Certificate of Authenticity

  本證明書特此保證，以下所述之藝術創作確為創作者之親筆原創作品。 This certificate hereby guarantees that the artwork described below is an original work created entirely by the artist.

  • 作品名稱 (Title of Work): ____________________________________

  • 創作者 (Artist): ____________________________________

  • 創作年份 (Year of Completion): _______________

  • 媒材 (Medium/Materials): ________________________________

  • 尺寸 (Dimensions): ____________________________________

  • 作品獨特性 (Edition/Unique):

    □ 獨一無二原作 (Original - Unique Work)

    □ 限量版畫 (Limited Edition) 編號 (No.) ______ / 共 ______ 版 (Total)

  • 創作者親筆簽名 (Artist Signature): ________________________

  ---

  (以下為確保法律效力的關鍵條款，用以嚴格限制買家複製與販售)

  智慧財產權與使用限制聲明 / Intellectual Property and Terms of Transfer

  1. 所有權轉讓 (Transfer of Ownership)： 本作品經買賣雙方交易所轉讓者，僅限於本實體藝術品之「物權（所有權）」。買方於付清款項後，享有本實體作品之收藏、展示及再次轉售該「實體原件」之權利。 The transfer of this artwork constitutes the transfer of physical ownership ("property rights") only. The Buyer layout have the right to display, collect, and resell the physical original work upon full payment.

  2. 著作權保留 (Retention of Copyright)： 本作品之「著作權（智慧財產權）」仍百分之百歸屬於創作者本人所有。依據著作權法，創作者保留本作品之重製權、改作權、公開傳輸權、散布權及所有數位化與商業開發之權利。 The Copyright and all intellectual property rights of this artwork remain exclusively and entirely with the Artist. The Artist retains all rights under copyright law, including but not limited to the rights of reproduction, modification, distribution, digital exploitation, and commercial application.

  3. 禁止重製與商業販售 (Prohibition of Reproduction and Resale of Copies)： 買方未經創作者事前書面明文授權，不得以任何方式（包括但不限於數位掃描、攝影、印刷、3D列印等技術）將本作品進行全部或局部之複製、重製、商品化、衍生品製作，亦不得將任何複製件進行販售、出租或用於任何商業牟利行為。 The Buyer is strictly prohibited from replicating, reproducing, commercializing, or creating derivative works of this artwork, in whole or in part, by any means (including but not limited to scanning, photography, printing, digital or 3D copying), without the prior written consent of the Artist. Selling, renting, or exploiting any reproductions for commercial profit is strictly forbidden.

  4. 違約責任 (Liability for Breach)： 買方若違反上述條款，即構成侵害著作權之行為。買方除須立即停止侵害並銷毀所有複製品外，亦須對創作者承擔所有法律責任、損害賠償（包含創作者因此支出之律師費、訴訟費與市場商譽損失）。 Any violation of these terms constitutes visual copyright infringement. The Buyer shall immediately cease infringement, destroy all reproductions, and be held fully liable for legal damages, including but not limited to loss of profit, statutory damages, and all associated legal/attorney fees incurred by the Artist.

  【交易簽收確認欄】 (註：若您希望法律效力達到最高，建議在交貨時讓買方在此處簽名，雙方各執一份，形同合約) 雙方已充分閱讀、理解並同意遵守上述所有條款： Both parties have read, understood, and agreed to all terms and conditions listed above:

  • 買方姓名/公司名稱 (Buyer’s Name): ________________________

  • 買方身分證/統一編號 (ID/Tax ID): ________________________

  • 買方簽名/蓋章 (Buyer’s Signature): ________________________

  • 簽署日期 (Date): ____ 年 ____ 月 ____ 日

• How do I buy art? What are the payment methods?

  Browse works → Add to shopping cart → Checkout. The platform uses a secure payment system to protect your transaction information. Please refer to the 'Privacy Policy' and 'Shipping Policy' for details.

• How long after purchase will I receive the artwork? How are shipping costs calculated?

  Once the artist confirms the order, it will typically be shipped within 7-21 days (depending on the size of the artwork and the region). Please see 'Shipping Policy' for details.

• Can I return this item? What are the conditions for returning it?

  We offer a 7-day "Unsatisfied" review period (starting from the date of receipt). If the artwork does not match the description or has quality issues, you can apply for a return (original packaging required). For returns not due to quality issues, the buyer is responsible for the return shipping costs. Artwork is a customized product and returns without a reason are not accepted. Please see the "Return & Refund Policy" and "Custom Paintings" for details.

• What kind of platform is JulieFun? Are the artworks it sells truly original?

  JulieFun is a curated platform for contemporary art, dedicated to connecting art lovers worldwide with outstanding artists. Please see 'About Us' for more details.

• Does the artwork come with a certificate of authenticity or guarantee?

  Platform prices are set by the artists, and we encourage transparent pricing. Direct negotiation is generally not accepted, but you can inquire about specific needs from the artist through platform messages. Artwork prices reflect creation time, materials, and artistic value, making them a worthwhile long-term investment.

• How does the platform protect buyers' privacy and rights?

  We comply with personal data protection laws and will never sell your information arbitrarily. All transactions are fully recorded; please refer to our 'Privacy Policy' for details.

• Can artists create customized works?

  Most artists accept custom commissions; please refer to this link for details.

• Why choose JulieFun instead of other platforms?

  We emphasize high-quality experiences and transparent transactions, and focus on exploring emerging artists, but do not have a large inventory. Welcome to browse 'About Us' and share with collectors.